Patient Support

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Your Cardiac
Remote Monitoring

Patients are the heartbeat of our work.

PaceMate® helps your doctors monitor your heart remotely—making sure they can manage every alert from your cardiac device and giving you better care.

PLAY VIDEO—SEE PACEMATE® WORK.

Our communications team talks with remotely monitored cardiac device patients and their caretakers every day via phone, text, and email.

“I’m so glad PaceMate® took over [my family member’s remote care] because they make things so easy!”

“The patient communication specialists I spoke with are absolutely terrific—couldn’t be more helpful. I know good customer service when I hear it!”

“I feel safe knowing things are working right, and when I go to bed at night I don’t worry about my monitor or pacemaker anymore.”

“What [PaceMate®] reports is both accurate and complete. I have definitely seen our reports positively impact the treatment of our patients.”

PaceMate® Supports You

The PaceMate® communications team has partnered with your doctor, nurses, and other staff to help remotely monitor your implanted cardiac device.

PaceMate® may call you if we’re notified that your home transmitter is not connecting or if your doctor has requested a transmission.

Daily Monitoring + Scheduled Transmissions

Each day, your cardiac device monitors your heart rhythm, collects valuable data, and reports irregularities to your doctor. PaceMate® manages all device data, including scheduled cardiac device reports—called remote transmissions.

Patient Resource Library

How Does My Wireless Monitor Work?

by Rebecca N. Revell, RN, BSN, CCDS Manufacturers of implanted cardiac device have tried to make remote monitoring more convenient for patients and caregivers by automating data transfer. Most implanted devices now offer this automatic monitoring through either...

How Does My Non-Wireless Monitor Work?

by Rebecca N. Revell, RN, BSN, CCDS Nearly all remote monitoring equipment allows patients or caregivers to send patient-initiated, or manual transmissions. For some implanted cardiac devices, patient-initiated transmissions are the only way that the remote monitoring...

The Experts Agree: Remote Monitoring Improves Healthcare

by Rebecca N. Revell, RN, BSN, CCDS, PaceMate® Director of Communication Services, and Robin Leahy, MSPH, BSN, RN, FHRS, CCDS, PaceMate® Vice President of Customer Experience Based on scientific studies, doctors and healthcare experts recommend that patients with...

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