Patient Support

Are you a PaceMate™ Patient?

Call 844-484-7633, option 1 today.

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Your Cardiac
Remote Monitoring

Patients are the heartbeat of our work.

PaceMate™ helps your doctors monitor your heart remotely—making sure they can manage every alert from your cardiac device and giving you better care.

PLAY VIDEO—SEE PACEMATE™ WORK.

“I’m so glad PaceMate™ took over [my family member’s remote care] because they make things so easy!”

“The patient communication specialists I spoke with are absolutely terrific—couldn’t be more helpful. I know good customer service when I hear it!”

“I feel safe knowing things are working right, and when I go to bed at night I don’t worry about my monitor or pacemaker anymore.”

“What [PaceMate™] reports is both accurate and complete. I have definitely seen our reports positively impact the treatment of our patients.”

PaceMate™ Supports You

The PaceMate™ communications team has partnered with your doctor, nurses, and other staff to help remotely monitor your implanted cardiac device.

PaceMate™ may call you if we’re notified that your home transmitter is not connecting or if your doctor has requested a transmission.

Daily Monitoring + Scheduled Transmissions

Each day, your cardiac device monitors your heart rhythm, collects valuable data, and reports irregularities to your doctor. PaceMate™ manages all device data, including scheduled cardiac device reports—called remote transmissions.

MerlinAtHome Transmitter

Setup Video →

myMerlin
ConfirmRx App

Android Support Guide  →
iPhone Support Guide →

myMerlinPulse App

How It Works →
Android Guide →
iPhone Guide →
Pairing Your Device →
Troubleshooting →

CardioMessenger
Smart

Patient Information →
Technical Manual →

Latitude 6290
Communicator

Patient Manual →
Manual Del Paciente →
Quick Start Guide →
Wireless Adapter Guide →
Indicator Lights →

Latitude 6476
Communicator

Patient Manual →

Carelink 2490
Monitor

Tips for Use →
Cellular Adaptor Info →

MyCareLink Heart App

Mobile App Download →
Get Started Video →
Android Setup Guide →
iPhone Setup Guide →
Linq II Overview →
Pacer ICD Overview →

 

MyCareLink
Monitor 24650

Setup Guide →
Error Codes →
FAQ  →

MyCareLink
Smart Reader

Patient Brochure →
Troubleshooting Guide →

MyCareLink
Relay Monitor

Setup Video →
WIFI Tip Card →