PaceArt | PaceMate®

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How does the acquisition affect me?

PaceArt customers

Our team is dedicated to ensuring a smooth transition without any disruption to your service. The PaceArt team has joined PaceMate to continue providing the high level of support you have come to expect.

PaceMate customers

Your experience with PaceMateLIVE™ remains our top priority. You will continue to receive the same high-quality service and support you've always experienced. Our dedication to innovation and excellence ensures PaceMateLIVE will remain at the cutting edge of remote cardiac monitoring, providing you with the most advanced and reliable solutions available.

Why did PaceMate acquire PaceArt?

PaceMate acquired PaceArt to expand our cardiac remote monitoring capabilities, offer more innovative solutions for , and solidify our position as the leader in remote cardiac monitoring care.

How does PaceMateLIVE differ from PaceArt’s on-premises system?

Medtronic chose PaceMate for our advanced software capabilities and commitment to innovation.

PaceMateLIVE, our cloud-based platform, offers easy-to-use software and remote monitoring services. PaceMate is now the easiest transition for PaceArt customers, with access to all historical data and the easiest in-clinic workflow.

How will clinics that use PaceArt be affected by the sale?

The PaceArt platform will continue to operate as it currently does. Both Medtronic and PaceMate are committed to ensuring a smooth transition.

When will clinics that use PaceArt transition to work with PaceMate?

PaceMate now owns and operates the PaceArt platform. We are committed to a smooth transition and will share additional details as they become available.

Who do I contact for technical support?

PaceMate will provide technical services through the same channels as PaceArt, including by phone at 1-800-PACEART (1-800-722-3278) and by email at paceart.support@pacemate.com

Will PaceMate service all existing PaceArt customers in the U.S. and other geographies?

Yes, PaceMate will service all existing PaceArt customers.

What will happen to Medtronic employees who have been supporting PaceArt?

Our top priority is to support both PaceMate and PaceArt employees affected by this decision. Most Medtronic employees who supported PaceArt are joining the PaceMate organization to continue supporting the PaceArt platform and its customers.

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