PaceMate acquired PaceArt to expand our cardiac remote monitoring capabilities, offer more innovative solutions for PaceArt customers, and solidify our position as the leader in remote cardiac monitoring care.

Yes—PaceArt will continue to be supported. Chosen by Medtronic to support PaceArt, PaceMate was selected for our proven technology, commitment to innovation, and ability to deliver unmatched support to customers.  

When you’re ready to move to the cloud, PaceMate is here to support you with PaceMateLIVE—our next-generation, cloud-based platform built for the future. 

If you need PaceArt technical support, be sure to save this contact information based on your location:

• Email:  
  • US, Canada, Europe, Saudi Arabia:  paceart.support@pacemate.com
  • Australia & New Zealand:  anzpaceartsupport@pacemate.com 
• Phone: 1-800-PACEART
  • Note: Calling code may be required when calling from outside the US.

If you are interested in learning more about PaceMateLIVE, you can contact the PaceArt team, or click here to request a demo with a Sales Representative. 

PaceMateLIVE is the next-generation, cloud-based platform built for the future of cardiac data management and remote monitoring. PaceMate is built to deliver everything you love about PaceArt—with none of the limitations. PaceMateLIVE offers:

• Cloud-based Access: You get anytime, anywhere access across devices plus real-time updates including features, devices updates, and device advisories as they are released. 
  
  
• All Cardiac Data in 1 Platform: With PaceMateLIVE, you can manage implantables, ambulatory monitors, heart failure devices, and consumer ECGs in a single workflow, fully integrated with your EHR. Our inbound and outbound integrations use FHIR APIs with Epic, Cerner, and athenahealth, enabling real-time, bi-directional data exchange. That means no switching between systems, no need to manually type information twice, and no chasing down missing patient data.
  
  
• Prioritize the Most Critical Patients: Improve patient care by prioritizing the most critical cases first through our Auto-Triage™ feature. Auto-Triage intelligently prioritizes patient remotes by standardizing alerts across all device manufacturers—based on your clinic’s preferences— and combining device data with real-time EHR data.
  
  
• Improve Clinic Efficiency: PaceMateLIVE reduces the time and effort needed to manage remote patients. Now, clinicians can review and approve a routine transmission in 2 clicks, and 2 minutes.
  
  
• Maximize Profitability through Automation: PaceMateLIVE helps you maximize clinic reimbursement through automation, reducing errors, and ensuring compliance with CMS guidelines. PaceMateLIVE simplifies this by automatically selecting codes, tracking billing intervals, and delivering charges directly to the EMR. This process eliminates 98% of manual input, leading to unsurpassed billing capture rates.
  
  
• Optimize Practice Performance: Our analytics transforms your data into actionable insights to enable well-informed clinical care, financial productivity, and operational decisions. PaceMate Analytics provide a full suite of both Clinical and Practice Management dashboards.
  
  
• Optional Services: In addition to the software, PaceMate offers optional Clinical Monitoring and Patient Communications Services for clinics that may be short-staffed.  
  
  
• Exclusives for PaceArt Customers: For current PaceArt customers, the transition to the cloud couldn’t be smoother. We offer exclusive PaceArt Historic Data Migration—from PaceArt to PaceMateLIVE, so you have the continuity and peace of mind you deserve. It’s not just the last upgrade you’ll ever need; it’s also the transition you can trust.

We’ve developed an exclusive PaceArt Historic Data Migration Tool, built for current PaceArt customers. That means your legacy patient data can be securely and accurately transferred into PaceMateLIVE. It's the cleanest, most complete transition path available—and only PaceMate can offer it.

Unlike systems that focus only on implantables, PaceMateLIVE was built to support the entire cardiac device ecosystem.

That includes:
•    CIEDs 
•    Ambulatory monitors 
•    Heart failure devices 
•    Consumer ECGs 

You can manage all these devices in one unified platform with one workflow—driving better efficiency and clinical outcomes.

PaceMate will provide technical services through the same channels as PaceArt, including by phone at 1-800-PACEART (1-800-722-3278) and by email at paceart.support@pacemate.com.